At ZYQEN, we want you to be completely satisfied
with your purchase. If you are not satisfied with a product, you
may request a return or exchange in accordance with the conditions
mentioned below.
Return Eligibility
You can request a return or exchange within
7 days of receiving your order.
To be eligible for a return:
- The product must be unused and unworn.
- The product must be in its original condition.
- Original tags, labels and packaging must be intact.
- The product must not have stains, damage, perfume smell or signs of use.
- Products purchased during clearance or final-sale promotions may not be eligible for return or exchange.
- A valid order number or proof of purchase is required.
How to Request a Return
To initiate a return, contact us using the contact details
provided on this page.
Please provide:
- Order number
- Product name
- Reason for return
- Clear photos or videos of the product, if required
Our support team will review your request and provide further
instructions.
Damaged, Defective or Incorrect Product
If you receive a damaged, defective or incorrect product, please
contact us within 48 hours of delivery.
Please share clear photos or videos of the product and packaging
so that our team can verify the issue.
If the issue is confirmed, ZYQEN may provide an appropriate
resolution, which may include a replacement, exchange or refund.
Refunds
Once the returned product is received and inspected, we will
notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to the original payment
method, wherever applicable.
The time taken for the refund to reflect in your account may
depend on your bank or payment service provider.
Exchanges
We may offer size or product exchanges subject to availability.
If the requested size or product is unavailable, we may provide
another applicable resolution.
Return Shipping
For customer-initiated returns due to size, preference or change
of mind, applicable return shipping charges may be deducted or
charged to the customer.
If the product received is damaged, defective or incorrect due
to our error, ZYQEN may cover the applicable return shipping cost.
Non-Returnable Products
The following products may not be eligible for return:
- Products marked as final sale
- Products that have been worn or washed
- Products without original tags
- Products damaged after delivery due to customer handling
- Products showing signs of use
- Products returned after the applicable return period
Order Cancellation
Cancellation requests should be made as soon as possible after
placing an order.
Once an order has been processed or shipped, cancellation may
not be possible.
Contact Us
For any return or refund-related questions, please contact us.
<section class="zyqen-policy">
<div class="zyqen-policy__header">
<span class="zyqen-policy__eyebrow">ZYQEN.IN</span>
<h1 class="zyqen-policy__title">
Return & Refund Policy
</h1>
<p class="zyqen-policy__updated">
Last Updated: 10-08-2026
</p>
</div>
<div class="zyqen-policy__content">
<div class="zyqen-policy__block">
<p>
At <strong>ZYQEN</strong>, we want you to be completely satisfied
with your purchase. If you are not satisfied with a product, you
may request a return or exchange in accordance with the conditions
mentioned below.
</p>
</div>
<div class="zyqen-policy__block">
<h2>Return Eligibility</h2>
<p>
You can request a return or exchange within
<strong>7 days of receiving your order.</strong>
</p>
<p>To be eligible for a return:</p>
<ul>
<li>The product must be unused and unworn.</li>
<li>The product must be in its original condition.</li>
<li>Original tags, labels and packaging must be intact.</li>
<li>The product must not have stains, damage, perfume smell or signs of use.</li>
<li>Products purchased during clearance or final-sale promotions may not be eligible for return or exchange.</li>
<li>A valid order number or proof of purchase is required.</li>
</ul>
</div>
<div class="zyqen-policy__block">
<h2>How to Request a Return</h2>
<p>
To initiate a return, contact us using the contact details
provided on this page.
</p>
<p>Please provide:</p>
<ul>
<li>Order number</li>
<li>Product name</li>
<li>Reason for return</li>
<li>Clear photos or videos of the product, if required</li>
</ul>
<p>
Our support team will review your request and provide further
instructions.
</p>
</div>
<div class="zyqen-policy__block">
<h2>Damaged, Defective or Incorrect Product</h2>
<p>
If you receive a damaged, defective or incorrect product, please
contact us within <strong>48 hours of delivery.</strong>
</p>
<p>
Please share clear photos or videos of the product and packaging
so that our team can verify the issue.
</p>
<p>
If the issue is confirmed, ZYQEN may provide an appropriate
resolution, which may include a replacement, exchange or refund.
</p>
</div>
<div class="zyqen-policy__block">
<h2>Refunds</h2>
<p>
Once the returned product is received and inspected, we will
notify you regarding the approval or rejection of your refund.
</p>
<p>
Approved refunds will be processed to the original payment
method, wherever applicable.
</p>
<p>
The time taken for the refund to reflect in your account may
depend on your bank or payment service provider.
</p>
</div>
<div class="zyqen-policy__block">
<h2>Exchanges</h2>
<p>
We may offer size or product exchanges subject to availability.
</p>
<p>
If the requested size or product is unavailable, we may provide
another applicable resolution.
</p>
</div>
<div class="zyqen-policy__block">
<h2>Return Shipping</h2>
<p>
For customer-initiated returns due to size, preference or change
of mind, applicable return shipping charges may be deducted or
charged to the customer.
</p>
<p>
If the product received is damaged, defective or incorrect due
to our error, ZYQEN may cover the applicable return shipping cost.
</p>
</div>
<div class="zyqen-policy__block">
<h2>Non-Returnable Products</h2>
<p>The following products may not be eligible for return:</p>
<ul>
<li>Products marked as final sale</li>
<li>Products that have been worn or washed</li>
<li>Products without original tags</li>
<li>Products damaged after delivery due to customer handling</li>
<li>Products showing signs of use</li>
<li>Products returned after the applicable return period</li>
</ul>
</div>
<div class="zyqen-policy__block">
<h2>Order Cancellation</h2>
<p>
Cancellation requests should be made as soon as possible after
placing an order.
</p>
<p>
Once an order has been processed or shipped, cancellation may
not be possible.
</p>
</div>
<div class="zyqen-policy__block">
<h2>Contact Us</h2>
<p>
For any return or refund-related questions, please contact us.
</p>
<div class="zyqen-policy__contact">
<p><strong>ZYQEN</strong></p>
<p><strong>Phone:</strong> +91 810 131 6077</p>
<p><strong>Website:</strong> ZYQEN.IN</p>
<p>
<strong>Address:</strong>
Naldugari, Parmadhan, 743297, Char Mandalbhag, WB, India
</p>
</div>
</div>
</div>
</section>
